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General Specifications


Normal Production Time:

See individual products for production times, all times are "working days". Production time will begin after approval of credit and artwork.

Acknowledgement:

All orders are acknowledged by e-mail or fax. Please review carefully and notify us immediately of any discrepancies or changes.

Rush Orders:

Call for availability.  Every effort will be made to accommodate in-hands date. Once a rush order has been acknowledged we cannot accept any changes or cancellations.

Virtual Proofs:

Upon request, a virtual proof will be e-mailed or faxed prior to production. Additional charges may apply, see individual product pages for charges.  Will affect production time.

Preproduction Proofs:

A preproduction proof may be available upon request and will affect production time. See individual product pages for charges.

Random Samples:

Random samples of all items may not be available. Quantities may be limited on random samples and charges may apply. Freight not included.  Please supply UPS or FedEx number for shipping.

Spec Samples:

A spec sample may be available upon request. See individual product pages for charges, which will also include shipping and set-up.

Less than Minimum:

Less than minimum quantities are not available.

Color Changes:

Charges vary---see individual product page.

Changes to Orders:

Changes must be made in writing and may delay production and shipping. Any change to an order after 24 hours from receipt will result in additional charges. Additional charges will be no less than $60(A). Contact our Customer Support Team for further information.

Cancellation Charge:

Cancellations must be made in writing.  Cancellation of an order in process will be charged according to costs incurred at the time of cancellation and will be no less than $60(A). Contact Customer Support for more information.

Terms:

Net 30 day with approved credit. New customers and orders above credit limit may require a deposit. Any order greater than catalog quantity will require a minimum of 35% deposit upon receipt of purchase order. We accept VISA, MasterCard, American Express, Discover and debit cards.

Packaging:

Most products are bulk packed unless product information states otherwise.  Special packaging may be available for some items. See individual product pages or contact our Sales Support team.

Overruns/Underruns:

Up to 5% over or under is normal and will be billed accordingly.  Please note on your purchase order if exact quantity is required, additional charges may apply.  See individual products pages for charges.

Shipping:

FOB production facility. See individual product pages for more information.  Split destinations: additional $12.50(G) after first destination.

Disclaimer:

Logos shown on products are for illustrative purposes only and do not imply endorsement.

Set-Up Charges:

See individual product pages for set-up charges.

Return Authorization:

Merchandise may not be returned without factory authorization. All return requests must be made within 5 days of receipt of goods.

We reserve the right to make changes to pricing, products, specifications, or discontinue any product at any time without notice or obligation.